FAQ

  • 1. IPTV
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  • 1. What is IPTV
     

    IPTV is internet protocol television , the TV stations and programs , movies are all are delivered via a digital internet stream instead of traditional Ariel or satellite dish , to your TV or device connected to your TV, this can be a set top box or your phone or tablet iphone or ipad , almost any device , its versatile and mobile , you just need an internet connection and a subscription

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  • 2. Can I use my own mag box with your IPTV service
     

    Yes you can use your own mag box , in fact any set top box Zgemma and many more

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  • 3. Can I use both my ZGemma box or other set top box eg mag  254 and laptop with one subscription ?
     

    YES you can use both set top boxes and apps or any device with any subscription there are no restrictions to the number of devices or location you can use any where any time

    But only one device at a time per subscription
    multiroom allows two devices at same time

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  • 4. With A Subscription Can I Use More Than One device ?
     

    YES you can use both set top boxes and apps or any device with any subscription there are no restrictions to the number of devices or location you can use any where any time

    But only one device at a time per subscription
    multiroom allows two devices at same time

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  • 5. Does your IPTV service work in my country ?
     

    Quite simply YES  the service is world wide and works in all countries all that is required is an stable internet connection
    But please NOTE:-  some internet service providers do however block IPTV  and for this you might need a vpn to get round the block
    we will be providing vpn routers in our online store for this soon !!

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  • 6. Do You Have Catch-Up TV On Your IPTV Service
     

    SILVER  IPTV has a great catch up service with 99 channels 7/5 day

    Also please note :-
    Catch – up TV only works on mag 250 /254 / 256 boxes and some other set top boxes and STB emulators It does not work on apps EG:- does not work on smart IPTV

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  • 7. What’s included with the IPTV and what’s not
     

    Primary we provide Live tv from a multitude of providers , and this is what you have paid your subscription for
    the channel line up can change and it does often usually because new ones are added frequently
    Although some channels or groups of channels can be Removed or replaced some times due to circumstances out of out control
    We will always try to replace and channels lost but this can take time we are always updating and upgrading

    Video on demand
    Although this is part of the system it’s an optional extra we add on for free there is no charge for vod included in your subscription
    We reserve the right to add change edit and remove any or all of the video on demand with out notice
    This can happen when we move servers as part of our growth and upgrades and we always restore the videos but it takes time and our main priority will always be live tv
    If you find a fault with any particular video or film please report it and we will try to fix it

    Catch up tv
    Again a service we add on for free and there is no charges included in your subscription
    If you find a fault with any particular part of the TV guide or catch up tv please report it and we will try to fix it

    We reserve the right to add change edit and remove any or all of the catchup tv with out notice

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  • 8. Is Iptv reliable ?
     

    We have a very good reliable iptv system but as with all iptv it does suffer from glitches and it’s not always the fault of the iptv system or provider
    These glitches could be with live tv channels , epg , video on demand or the whole system
    There also could be problems that can occur with the internet , it could be your own network or local fault in your area and some times a national fault in or part of the country your located in

    So 100% perfect is probably not possible but any faults that occur on our systems are fixed quickly

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  • 9. Help !! my tv is buffering & freezing
     

    Help !! my tv is buffering & freezing

    This can be caused by one or more number of problems
    As a general rule if it is just one channel or a small group of channels from the same country and all other channels are working ok then this could be a fault at our end with the iptv so please report it and we will check fix it
    But if it is all channels then is most likely an internet issue
    This means that between you and the iptv Tv server there is a fault causing this buffering
    There are a few things you can try
    1st Check channels list to see which ones are affected

    0. Reboot all your devices including set top box and internet routers
    0. Try an alternative channel from another service provider
    0. Try changing your dns settings , eg 8.8.8.8 and or 8.8.4.4 see google for instructions
    0. Try an alternative device other than the one you are using , this can eliminate many problems , if this fixes the issue it will require tests to see what the fault is
    0. Try the iptv on a smart phone connected on 3G or even better 4G if this works then this proves your Internet has a fault or some type of restriction
    0. Contact your internet service provider to see if there are any problems

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